Refund policy

BABYGEMS RETURN & REFUND POLICY

Effective September 20, 2026

We want you to love your Babygems pieces. If something isn’t quite right, we’re here to help.

RETURNS

You may request a return within 14 calendar days of delivery.

To qualify, the item must be unworn, unwashed and in its original condition. Original tags and packaging must be included if they were provided with the order. An order number or other proof of purchase is required.

Contact us before sending anything back. Returns sent without authorization or outside the return instructions might not be accepted.

SALE AND FINAL SALE ITEMS

Regularly discounted or sale-priced items may be returned unless the product was clearly marked Final Sale before purchase.

Items clearly marked Final Sale cannot be returned except where required by law or when they arrive damaged, defective or incorrect.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Gift cards, except where required by law
• Custom or personalized products
• Items that have been worn, washed or damaged after delivery
• Items returned without required proof of purchase

Custom or personalized products may be replaced or refunded if they arrive damaged, defective or materially different from what was ordered.

SIZE EXCHANGES

Eligible items may be exchanged for another size within the same 14-day period, subject to availability.

Customers are responsible for shipping the original item back for a voluntary size exchange. Contact us before returning the item so we can confirm availability and provide instructions.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If an item arrives damaged or defective, or you receive the wrong item, contact us within 14 days of delivery. Include your order number and clear photographs showing the problem.

When the issue is confirmed, Babygems will cover the approved return or replacement costs. Do not discard the item or send it back before receiving instructions.

RETURN SHIPPING AND FEES

Customers are responsible for return shipping on standard returns, change-of-mind returns and voluntary size exchanges.

Original shipping charges are non-refundable unless the item arrived damaged or defective, Babygems sent the wrong item, or a refund is otherwise required by law.

Babygems does not charge a restocking fee.

REFUNDS

After we receive and inspect an eligible return, we will issue the approved refund to the original payment method within five business days.

Your bank or payment provider may require additional time to post the refund to your account.

START A RETURN OR EXCHANGE

Email hello@shopbabygems.com with:

• Your order number
• The item you want to return or exchange
• The reason for the request
• Photographs if the item arrived damaged, defective or incorrect

We will review the request and send return instructions. A written copy of this policy is available upon request.

Nothing in this policy limits any rights available under applicable law.